Term and Conditions

1.1 Access and Eligibility

Our website is designed for adventure seekers aged 18+ who share our passion for gravel cycling and bikepacking. You must have legal capacity to enter into contracts to make purchases.

1.2 Content Ownership

All content on newbikegearsales.com—including product designs, images, and text—is our property or licensed to us. These materials are protected by international copyright laws. You may use site content for personal reference only; any commercial use requires our written permission.

2.1 Product Descriptions

We take pride in offering meticulously crafted:

• Gravel-specific components (chains, chainrings, drivetrain gears)
• Bikepacking essentials (bags, backpacks, travel systems)
• Durable maintenance tools and hardware
• Adventure-ready cooking equipment

While we strive for accuracy, slight variations in color or design may occur. Product weights and dimensions are approximate.

2.2 Availability

Gravel adventures sometimes face unexpected obstacles—similarly, some items may become temporarily unavailable. We’ll notify you promptly if your selected gear is out of stock.

3.1 Order Process

Your journey with us:

1. Select your adventure gear
2. Complete checkout (you’ll receive an order confirmation)
3. We process within 1-2 business days
4. Shipment notification with tracking details

3.2 Payment Options

We accept:

• Visa, MasterCard, JCB
• PayPal

All transactions are secured with SSL encryption. You’re responsible for providing accurate payment information.

3.3 Pricing

Prices are in USD and exclude applicable taxes or customs fees for international orders. We occasionally adjust prices—you’ll pay the rate at checkout time.

4.1 Shipping Methods

We offer two routes to get your gear adventure-ready:

• Standard Expedition: $12.95 via DHL/FedEx (10-15 business days)
• Free Overland Route: For orders >$50 via EMS (15-25 business days)

Note: We cannot ship to certain Asian countries or remote regions due to logistical constraints.

4.2 Delivery Expectations

While we dispatch quickly (1-2 business days), actual delivery times may vary due to:

• Customs processing
• Weather or transport delays
• Local postal services

You’re responsible for providing accurate shipping information. Undeliverable packages may incur additional fees.

5.1 Return Policy

We want you to be 100% satisfied with your gear. You may return most items within 15 days of delivery if:

• Products are unused with original packaging
• Tags and components are intact
• You’ve obtained a Return Authorization Number

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include your order details and reason for return
3. Ship to our Fort Worth facility with tracking

Return shipping costs are your responsibility unless we made an error.

5.3 Refunds

Approved refunds will be processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login details and all activities under your account.

6.2 Prohibited Conduct

While exploring our site, please don’t:

• Use automated systems to extract data
• Attempt to interfere with site security
• Misrepresent your identity
• Place fraudulent orders

7.1 Product Use

Our products are designed for gravel cycling and bikepacking. You assume all risks associated with proper use and maintenance of cycling equipment.

7.2 Limitation of Liability

Elvedes Shop isn’t liable for:

• Incidental or consequential damages
• Shipping delays beyond our control
• Product misuse or modification

Our maximum liability is limited to your purchase price.

7.3 Governing Law

These terms are governed by Texas law. Any disputes will be resolved in Tarrant County courts.

Trail conditions change—so might our policies. Continued use after changes constitutes acceptance.

Our gear experts are ready to assist with any questions:

Email: [email protected]
Mail: 1974 Loving Acres Road, Fort Worth, TX 76102 USA