At Elvedes Shop, we’re committed to getting your gravel and bikepacking gear to you efficiently and ensuring complete satisfaction with every purchase. Our policies are designed with adventurers in mind—straightforward and reliable, just like the equipment we sell.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

We stand behind our products 100%. If your gear doesn’t meet your expectations, we’ll make it right.

Return Policy Overview

  • 15-day return window from delivery date
  • Items must be unused, unassembled with original packaging and tags
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Cutlery & Knives (all cooking knives and utensils)
  • Personal care items that contact the body
  • Custom/personalized products

Exception: Damaged or defective items will be replaced regardless of these restrictions.

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days using the template below
  2. Get Authorization: We’ll respond within 1 business day with a Return Authorization Number (RAN)
  3. Pack Securely: Include all original packaging, components, and a copy of your order confirmation
  4. Ship Back: Send to our Fort Worth facility using a trackable method:
    Elvedes Shop Returns
    1974 Loving Acres Road
    Fort Worth, TX 76102 USA

Return Request Email Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Elvedes Shop Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:
- Product Name: 
- Quantity: 
- Reason for return/exchange: 

[For exchanges only] I would like to exchange for:
- Product Name: 
- Quantity: 

Please let me know if you need any additional information.

Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Email]

Refund Process

  • Timing: Processed within 3-5 business days after we receive your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

  • We’ll ship your replacement once we receive the original product
  • Price differences will be adjusted (you’ll be invoiced or refunded accordingly)

International Returns

For customers outside the U.S.:

  • You’re responsible for any customs fees or duties on returned items
  • We recommend using trackable shipping with insurance
  • Refunds are issued in USD and may be subject to currency fluctuations

Need Help?

Our gear experts are ready to assist at [email protected]. We typically respond within one business day—because we know adventure waits for no one.