At Elvedes Shop, we stand behind our gravel and bikepacking gear just like we stand behind every component we ship. If your adventure gear isn’t meeting your expectations, we’ll make it right with our straightforward returns process.

Our Return Commitment

We offer a 15-day return window from the date you receive your order. All returns must be in original condition – unused, unassembled, and with all original packaging and tags. For your safety and ours, certain items cannot be returned (see section below).

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your return/exchange request. Use the template below to ensure we have all needed information.
  2. Wait for Authorization: Our gear specialists will review your request and email you a Return Authorization Number (RAN) and instructions within 1 business day.
  3. Package Securely: Pack the item(s) in their original packaging with all included components. Include a copy of your order confirmation.
  4. Ship Back: Send the package to our Fort Worth facility using a trackable shipping method. You’re responsible for return shipping costs unless the return is due to our error.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Elvedes Shop Team, I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]: – Product Name: – Quantity: – Reason for return/exchange: [For exchanges only] I would like to exchange for: – Product Name: – Quantity: Please let me know if you need any additional information. Best regards, [Your Full Name] [Your Order Number] [Your Contact Email]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive the original product.
  • If the exchange item is more expensive, you’ll be invoiced for the difference.
  • If the exchange item costs less, we’ll refund the difference.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Cutlery & Knives: All cooking knives and utensils for hygiene reasons
  • Personal Care Items: Any items that come into direct contact with the body
  • Custom/Personalized Items: Products made to your specifications

Note: If you receive a damaged or defective item, contact us immediately – we’ll make it right regardless of these restrictions.

International Returns

For customers outside the U.S.:

  • You’re responsible for any customs fees or duties on returned items.
  • We recommend using a trackable shipping method with insurance.
  • Refunds will be issued in USD and may be subject to currency fluctuations.

Still Have Questions?

Our gear experts are here to help at [email protected]. We typically respond within one business day – as fast as we’d want service when prepping for our own gravel adventures.