At Elvedes Shop (newbikegearsales.com), we understand that your gravel adventures demand reliability in every aspect – including how we handle your personal data. Just as we carefully select our bike components for durability and performance, we’re committed to protecting your privacy with the same level of care.

1. Who We Are

Elvedes Shop is a premier destination for gravel riders and bikepacking enthusiasts worldwide, offering adventure-proof gear from bearings to bikepacking backpacks. Our physical address is 1974 Loving Acres Road, Fort Worth, US 76102.

2. Information We Collect

Like checking your drivetrain before a big ride, we only collect what’s necessary:

  • Order Information: Name, shipping address, payment details (processed securely through our payment partners), and contact information when you purchase bike maintenance tools or gravel components.
  • Account Details: If you create an account for faster checkout on future orders of bike travel bags or gravel camp gear.
  • Communication Data: Emails sent to [email protected] or through our contact forms.
  • Technical Data: IP address, browser type, and device information to optimize your experience across all devices – because gear inspiration can strike anywhere.

3. How We Use Your Information

We handle your data with the same precision as assembling a complete brake system:

  • Process orders for your ENVE forks or gravel bedding efficiently
  • Provide customer support for questions about your dropper seatpost or drivetrain gears
  • Improve our website and product offerings based on how adventurers like you use our site
  • Send order confirmations and shipping updates (no promotional emails unless you opt-in)
  • Prevent fraud and enhance security, just like we’d want for our own bikepacking backpacks out in the backcountry

4. Data Sharing & International Transfers

We’re as selective about sharing data as you are about choosing braking components:

  • Payment Processors: We share necessary transaction details with Visa, MasterCard, JCB, and PayPal to complete your purchase – their security standards match our own.
  • Shipping Partners: Only the minimum required information is shared to deliver your gravel cooking gear or luggage racks worldwide (excluding some Asian and remote areas).
  • Legal Requirements: We may disclose information if required by law, similar to how we’d comply with trail regulations.

As a global shop serving riders from Fort Worth to the French Alps, some data may be transferred internationally with appropriate safeguards.

5. Data Security

We protect your information with 256-bit SSL encryption – the same standard we apply to our secure payment systems. Just as you’d maintain your chainrings, we regularly update our security measures.

6. Your Rights

You have control over your data, much like adjusting your handlebars for the perfect fit:

  • Access: Request a copy of your personal data we hold
  • Correction: Update inaccurate information (like your shipping address for bike bags deliveries)
  • Deletion: Request removal of your data under certain conditions
  • Object/Restrict: Limit how we use your data
  • Portability: Receive your data in a structured format

Contact [email protected] to exercise these rights. We’ll respond within one business day, as promptly as we’d want for questions about our gravel components.

7. Cookies & Tracking

Our website uses cookies – small files that help your browser remember preferences, much like marking your favorite trails:

  • Essential Cookies: Required for functions like adding bike maintenance tools to your cart
  • Performance Cookies: Help us improve the site, like optimizing the display of our cutting knives collection
  • Analytics Cookies: Understand how riders navigate our site to find fourches or gravel bedding

You can manage cookies through your browser settings. Disabling some may affect functionality, like saving items in your cart between sessions.

8. Policy Updates

We may update this policy occasionally, just as we update our product line with new bikepacking backpacks or braking components. Significant changes will be communicated via email or prominent website notice.

9. Contact Us

For privacy questions or concerns, email our team at [email protected]. We ride the same trails and value your trust as much as you value reliable gear for your adventures.