Welcome to Elvedes Shop’s FAQ section! We’re here to help you with any questions about our gravel-ready gear, global shipping, and adventure-proof products. Below you’ll find answers to our most common questions from fellow gravel adventurers.

Product Questions

What makes your gravel components different from regular bike parts?
Our gravel-specific components like drivetrain gears, braking components, and gravel bedding are engineered for mixed-surface adventures. Every product – from ENVE forks to bikepacking backpacks – is trail-tested before we offer it to you, ensuring reliability when you’re miles from civilization.
Do you offer complete gravel bike builds or just components?
We specialize in high-quality components and gear for gravel adventures (bearings tools, bike maintenance equipment, gravel cooking gear, etc.). While we don’t sell complete bikes, our selection lets you customize your perfect gravel setup.
How do I choose between bikepacking backpacks and bike travel bags?
Our bikepacking backpacks are designed for off-bike carrying during multi-day adventures, while bike travel bags protect your gear during transport to the trailhead. Need help deciding? Email our gear experts at [email protected] with your trip details.

Shipping & Delivery

What are my shipping options to [my country]?
We offer two global shipping methods (excluding some remote Asian regions):

1. Expedited Trail Delivery (DHL/FedEx):
– $12.95 flat rate
– 10-15 day delivery after 1-2 day processing
– Ideal for urgent needs like ceramic bearings or last-minute components

2. Free Adventure Shipping (EMS):
– Free on orders over $50
– 15-25 day delivery
– Perfect for stocking up on complete drivetrain sets or seasonal gear
Why don’t you ship to some regions?
Our global network covers most countries, but some remote areas (particularly in Asia) have unreliable infrastructure that could compromise the safe delivery of precision components like chainrings or braking systems. We’re constantly evaluating new regions to serve.
How are fragile items like bike maintenance tools packaged?
All orders containing tools or fragile components are packed with vibration-dampening materials and our signature eco-friendly packaging. We treat every shipment like it’s heading straight to the backcountry.

Payments & Orders

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed with encryption.
Why am I being charged import duties at checkout?
For EU/UK riders, we calculate all estimated import duties at checkout so there are no surprise fees upon delivery. This transparency helps adventure planners budget accurately for their gravel gear investments.
Can I combine multiple orders for free shipping?
Absolutely! Combining orders of bike bags and components is a great way to qualify for free shipping while maintaining our fast processing time. Just ensure your combined total reaches $50+ to unlock Free Adventure Shipping.

Returns & Warranty

What’s your return policy?
Not satisfied with your dropper seatpost or gravel cooking gear? We offer 15-day returns on all unused items in original packaging. Email [email protected] to initiate your return – no complicated forms or hassle.
Do you offer warranties on components?
All components come with manufacturer warranties against defects. Given our trail-testing process before shipping, warranty claims are rare but handled promptly when they occur. Specific warranty periods vary by product category.
What if my braking components arrive damaged?
While our packaging is adventure-proof, if any item arrives damaged, contact us immediately at [email protected] with photos. We’ll arrange a replacement via your preferred shipping method at no cost.

Trailside Support

When will I get my tracking number?
Tracking numbers are emailed within 24 hours of dispatch. Expedited orders typically update within 2 hours on carrier systems, while EMS may take up to 48 hours to show initial movement.
Can I change my shipping address after ordering?
Address changes must be requested within 2 hours of ordering by emailing [email protected] with your order number. Due to our fast processing times, we can’t guarantee changes after this window.
Do you offer gear recommendations for specific trips?
Our gear experts love helping adventurers prepare! Email us with your route details (distance, terrain, season) and we’ll suggest the perfect combination of bike bags, gravel bedding, and components for your journey.

Still have questions? The Elvedes Shop team are riders just like you. Email us at [email protected] or write to 1974 Loving Acres Road, Fort Worth, US 76102. We typically respond within one business day.